Credit or Debit cards
If you are purchasing directly through FOX+ and see an error message, this is because your card issuer or financial institution rejected the authorisation that FOX+ tried to process.
When you sign up to FOX+ there will be an authorisation charge to ensure the card details provided are valid and the card can be used for recurring transactions.
The authorisation charge varies across different financial institutions. The default charge is zero for most, but in some cases it could be approximately US$1 and you may receive a notification from your bank.
Once the card has been successfully authorised, an immediate automatic reversal request will be made to remove the authorisation from your statement and the charge will be released back to you. Do note that this may take several days to reflect in your account.
Here are some other possible reasons for your card being rejected:
- The same debit or credit card details cannot be used across multiple accounts
- The cardholder name is incorrect
- The email address provided is invalid when setting up the account
- Credit / debit card has insufficient funds / reached maximum limit
- Credit / debit card is expired or cancelled
- Credit / debit card has restrictions on online / overseas transactions
- Credit / debit card details entered were incorrect
Please contact your card issuer or financial institution for more information if you are unable to resolve it.
If you see an error message at the end of your free trial / start of your paid subscription period, FOX+ was unable to collect a payment because the card issuer or financial institution rejected the monthly charge. You will not be able to watch any shows on FOX+ until a successful payment has been processed, help on how to update payment methods.
iTunes or Google Play Store
A payment error was displayed in the FOX+ app as your iTunes or Google Play account was unable to accept a reoccurring monthly payment. This could be due to some of these common scenarios;
- There was no payment method on your iTunes or Google Play Store account
- The payment method on your iTunes or Google Play Store account was out of date or invalid
- There weren’t enough funds on your iTunes or Google Play Store account. Please go to your iTunes or Google Play Store account to verify your payment details and update any details necessary.
For further help and support
- Visit Apple’s support site
- Visit Google Play support site
- Contact us